Return Policy


RETURN POLICY
ITEMS MUST BE SENT BACK TO MODI BY LIZ WITHIN 14 DAYS OF THE CUSTOMER HAVING RECEIVED THE PACKAGE. ELIGIBLE ITEMS WILL BE ACCEPTED FOR FULL REFUND. RETURNED ITEMS MUST BE UNWORN AND UNWASHED (FREE OF ANY STAINS FROM MAKEUP, DEODORANT, OR WEAR) WITH ALL MODI BY LIZ AND PRODUCT TAGS ATTACHED. PLEASE FILL OUT OUR EXCHANGE FORM, WHICH IS INCLUDED IN YOUR PACKAGE. IF YOUR PACKAGE DID NOT INCLUDE A RETURN FORM SIMPLY INCLUDE YOUR NAME, EMAIL, PHONE NUMBER, ORDER NUMBER AND ADDRESS INSIDE THE PACKAGE. DEFECTIVE ITEMS MUST BE REPORTED WITHIN 24 HOURS OF PACKAGE ARRIVAL, IF NOT REPORTED WITHIN THAT TIME FRAME, WE WILL NOT REFUND. IF YOU HAVE RECEIVED AN INCORRECT ITEM, PLEASE CONTACT US WITHIN 24 HOURS OF RECEIVING YOUR PACKAGE. MERCHANDISE PURCHASED ONLINE CAN BE MAILED BACK TO:
MODI BY LIZ
LAERCHENSTR. 8
BAD VILBEL 61118, GERMANY
**PLEASE NOTE: ALL ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY. A RESTOCKING FEE WILL BE APPLIED ON ORDERS THAT ARE REFUSED BY THE CUSTOMER AT THE TIME OF DELIVERY OR RETURNED DUE TO AN "UN-DELIVERABLE" ADDRESS. THE CUSTOMER WILL ALSO COVER ANY REDELIVERY COSTS.
• FINAL SALE ITEMS NON RETURNABLE, NO EXCEPTIONS